faqs

our products

  • How soon will I start seeing results from using Dermalogica products?

    Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that's visibly noticeable.

    If the skin has more advanced long-term needs, such as treatment of skin ageing, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.

  • What are the long-term benefits of using Dermalogica products?

    Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results. But don't get us wrong: a benefit of healthy skin is skin that looks its best! In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin's needs are constantly changing.

  • Why do I need a professional skin therapist?

    For the same reason doctor and dentist check-ups are necessary: for better health!

    Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It's continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

    So why do you dote more on your hair and nails – two items on your body that aren't actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

    At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are qualified, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They're the best in the business, and have a real passion for taking care of your skin.

    Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

  • Where are Dermalogica products made?

    We are proud to make all our products in Southern California, USA Made in Southern California, Dermalogica is sold in over 80 countries around the world.

  • Why doesn't Dermalogica formulate make-up or hair products?

    Actually, we do, just from a skin health perspective! Dermalogica's number one focus is the health of skin – and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin is healthy, it looks its best.

    With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.

    Our Sheer Tint SPF20 is what we like to call your last step in skin care and your first step in make-up! It's lightweight, oil-free, water-based, and moisturises, provides antioxidant defense, and helps condition skin while functioning as a tint. Natural color pigments, not artificial colours, provide flawless light coverage.

    And from our Body Therapy line of products are Daily Cleansing Shampoo and Daily Conditioning Rinse two gentle, daily use, therapeutic products for hair and scalp health. Daily Cleansing Shampoo is a nourishing, sulfate-free shampoo that delivers healthy, shiny hair while Daily Conditioning Rinse is a moisturising, strengthening formula that conditions compromised cuticles and intensifies shine without adding extra weight.

dermalogica loyalty programme

  • What is the Dermalogica Loyalty Programme?

    The Dermalogica Loyalty Programme has been designed to reward our loyal Dermalogica users. It is available for all Dermalogica consumers that shop online at dermalogica.co.nz and is also available in selected Dermalogica Skin Centres (ask in your preferred Skin Centre to see whether they offer the loyalty programme). This programme allows you to earn points for purchases and receive a $25 credit for every $250 spent on Dermalogica Products.
    Please note that in some locations variations to the programme may apply.

  • Who is eligible to join?

    All Dermalogica customers in NZ may be a part of the loyalty programme!

  • What does it cost?

    It costs nothing to be a part of the loyalty programme.

  • How do I join?

    You will be joined automatically when you purchase from dermalogica.co.nz, your purchase will automatically qualify for loyalty points that will be tracked in your account. You can track your current points balance under My Account (when logged in) and then under 'my loyalty points'. You will be prompted at checkout to redeem your points (if any).
    If you are taking advantage of the loyalty programme at a Dermalogica Skin Centre, they will keep a record of your loyalty points and once you have spent $250 you will be issued with a $25 voucher to use on your next Dermalogica purchase. Please note, loyalty points that are earned at dermalogica.co.nz cannot be redeemed in a Skin Centre and loyalty points earned in a Skin Centre cannot be redeemed online i.e. you cannot combine your purchases from a Skin Centre and online in order to receive loyalty points.

  • How do I earn Points?

    Each time you purchase online at dermalogica.co.nz, you accumulate points. 1 point per $1 spent, and 250 points earns a $25 credit. Points may not be redeemed in parts thereof. If ordering online you can find your current points balance in your account (when logged in) under 'loyalty points'. You will be prompted at checkout to use your loyalty points (if any). Points must be used on your next Dermalogica purchase.

    You can also earn an additional 50 points (every two months) by reviewing a product on our website

  • Do my Points expire?

    Dermalogica Loyalty Points expire after 6 months. It is up to you to keep track of the expiry date of your points and Dermalogica take no responsibility for any points that expire.

  • What can I redeem my Points for?

    If you earn your loyalty points online you can (only) redeem points for any online purchase at dermalogica.co.nz. Once you've reached a spend of $250 (in a 6 month period) you will be eligible for a $25 credit which you can use to purchase Dermalogica products at dermalogica.co.nz. You will be prompted at checkout to use your loyalty points. If you earn your loyalty points in a Skin Centre you can (only) redeem the points for Dermalogica product purchased in the Skin Centre that you earned points from. Points are not redeemable for cash.

  • How can I view my Points balance?

    To view your balance sign in to your account and follow the links in the My Account section (available for purchases made online at www.dermalogica.co.nz). If you purchase from your preferred skin centre, contact them for an up to date balance. If you have any issues redeeming or tracking your loyalty points on dermalogica.co.nz please contact our customer service team on 0800 4 DERMAL or loyalty@dermalogica.co.nz

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