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mother's day gift on now! spend $180 and receive a massage tool & phyto-nature firming serum sample
mother's day gift on now! spend $180 and receive a massage tool & phyto-nature firming serum sample
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contact us

Give us a call: 09 414 0207
Mon - Fri, 8.30am - 5pm

Live chat with a Skin Therapist below!

Need skin care advice?
Chat to an expert.

Want to get serious about skin care but don’t know where to start? Our Professional Skin Therapists are ready to give you a personalised skin analysis and recommendation. Chat with a Skin Therapist via the chat bubble on the bottom right!

Chat Hours: Mon – Fri, 8.30am – 5pm
(excludes public holidays)

frequently asked questions

new website

We’ve given our website a refresh to create a better experience for our customers. Incorporating customer feedback – the new Dermalogica.co.nz has been designed with your needs in mind, making your shopping experience with us more seamless than ever. We’ve made sure to maintain all the important elements from our old website but have created more modern and user friendly updates – we hope that you love it as much as we do!

Not to worry - all of your loyalty points will be carried over to your new Dermalogica.co.nz account. All you will need to do to access these is to activate your account with us! This will involve logging in with the email address that you used on our old website but creating a new password – you can do this here. Plus! For a limited time – activate your account with us and receive 50 bonus loyalty points!
You will be able to access your recent order history on our new website. If you would like to look any historic order information that was placed earlier than this point please contact our customer service team on customerservice@dermalogica.co.nz

Absolutely - all you will need to do to access these is to activate your account with us. This will involve logging in with the email address that you used on our old website but creating a new password – you can do this here. Plus! For a limited time – activate your account with us and receive 50 bonus loyalty points!

Yes – all of your favourite Dermalogica and Clear Start products that were available on our old website will also be available on our new website. All of our standard shipping timelines with remain the same as our other website. We also will continue to offer free shipping for any order $150 or more and a flat freight rate of $6 for any order under this threshold. For up-to-date shipping information please visit our shipping page.

Yes – our returns policy will remain the same. For more information on our returns policy visit our returns page.

We have made sure that our current coupon codes are active on our new website. If you are having any difficulty with a promo/coupon code please contact our customer service team on customerservice@dermalogica.co.nz

Unfortunately, all of the active subscriptions from our old website have not been carried over to the new website. If you had a product on auto-replenish – you will need to create a new subscription order via the product page. We apologise for any inconvenience caused by this. If you have any questions or need help with your subscription – please contact us on customerservice@dermalogica.co.nz

No – all of the pricing has been carried over from the old website!

Yes! In fact we actually now offer more payment options then we did on our old website. You can now pay for your favourite Dermalogica products with Visa, Mastercard, Afterpay, Laybuy, LatiPay, Google Pay and Shop Pay.

Please contact our customer service team on (09) 414 0207 or email customerservice@dermalogica.co.nz


our products

Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that's visibly noticeable.

If the skin has more advanced long-term needs, such as treatment of skin ageing, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping zone-by-zone prescription and your home care regimen.

Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results. But don't get us wrong: a benefit of healthy skin is skin that looks its best! In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin's needs are constantly changing.

For the same reason doctor and dentist check-ups are necessary: for better health!

Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It's continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

So why do you dote more on your hair and nails – two items on your body that aren't actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are qualified, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They're the best in the business, and have a real passion for taking care of your skin.

Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

We are proud to make all our products in Southern California, USA Made in Southern California, Dermalogica is sold in over 100 countries around the world.



rewards

The Dermalogica Loyalty Programme has been designed to reward our loyal Dermalogica users. It is available for all Dermalogica consumers that shop online at dermalogica.co.nz. This programme allows you to earn points for purchases that you can use to redeem rewards.

All Dermalogica customer in New Zealand may be a part of the loyalty programme.

It costs nothing to be a part of the loyalty programme.

Each time you purchase online at Dermalogica.co.nz, you accumulate points – 1 point per $1 spent. You can also earn points for activities including referring friends and writing a review. To see all the ways you can earn points – visit the rewards section on our website here.

Yes - points expire after 6 months.

You can view your point balance by clicking the blue Rewards box on the bottom left hand side of the screen or in the My Account section.

There are two ways to redeem your points

  1. Generate a discount code in the Rewards panel by clicking the redeem box and using the slider to generate a code. Then copy and paste this code in the “Discount code” box at checkout.
  2. Go straight to the checkout and use the slider to automatically apply your discount.

Yes – simply use the slider to slide to the value of points you want to redeem, click redeem and your discount will be applied to your order!

No problem – simply open up the Rewards panel and your coupon will be sitting in the “Your Rewards” section. Alternatively, you can check your email as it would have been sent to you.

Please contact our customer service team on (09) 414 0207 or email customerservice@dermalogica.co.nz

subscription

Subscription or Auto-Replenishment is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favourite products based upon your chosen frequency. The service is easy to use and customizable so you can make changes online whenever you need. You’ll also receive free shipping with all your Auto-Replenishment products!

Joining Auto-Replenishment is easy; it can be done while browsing the product page. To subscribe - simply select the auto-replenish option, the frequency at which you would like your products delivered and then proceed to the check out as normal.

Once you’ve joined, our Auto-Replenishment service is easy to manage. You can pause, cancel and view your order history or next dispatch date at any time under the ‘my account’ section on our website.

To pause your auto replenishment order

Make sure that you are logged into your account at Dermalogica.co.nz (you can log in here), in the top right-hand corner select the ‘my account’ tab and then ‘auto-replenish products.’

Here you will find a list of all the products that you currently have set to auto-replenish. Click on the ‘view orders’ button next to the product that you would like to pause. You will find the pause button on the blue bar at the top of this page.

To cancel your auto replenishment order

Make sure that you are logged into your account at Dermalogica.co.nz (you can log in here), in the top right-hand corner select the ‘my account’ tab and then ‘auto-replenish products.’

Here you will find a list of all the products that you currently have set to auto-replenish. Click on the ‘view orders’ button next to the product that you would like to cancel. You will find the ‘cancel subscription’ button in the subscription information section on this page.

Make sure that you are logged into your account at Dermalogica.co.nz (you can log in here), in the top right-hand corner select the ‘my account’ tab and then ‘auto-replenish products.’

Here you will find a list of all the products that you currently have set to auto-replenish. Click on the ‘view orders’ button next to the product that you would like to view the next dispatch date of. You will find the next send date on the blue bar at the top of this page.

Make sure that you are logged into your account at Dermalogica.co.nz (you can log in here), in the top right-hand corner select the ‘my account’ tab and then ‘auto-replenish products.’

Here you will find a list of all the products that you currently have set to auto-replenish. Click on the ‘view orders’ button next to the product that you would like to view the order history of. You will find the full order history of this product at the bottom of the page.

Yes, absolutely! To do so please make sure that you are logged into your account at Dermalogica.co.nz. Once logged in, select the ‘my account’ tab in the top right-hand corner and then ‘auto-replenish products.’ Here you will find a list of all the products that you currently have set to auto-replenish. Click on the ‘view orders’ button next to the product that you would like to change the delivery address and/or payment method for. Under the delivery & payment section, you will have the ability to edit these.

Yes! To do so please make sure that you are logged into your account at Dermalogica.co.nz. Once logged in, select the ‘my account’ tab in the top right-hand corner and then ‘auto-replenish products.’ Here you will find a list of all the products that you currently have set to auto-replenish. Click on the ‘view orders’ button next to the product that you would like to be sent now. On the blue bar at the top of the page, next to the intended dispatch date, you will find the ‘send now’ button.

All Auto-Replenishment subscriptions require a credit or debit card payment. Unfortunately, other payment forms cannot be accepted.

 

  1. No need to remember to order your products!
  2. Free Shipping on all orders. Those who have subscribed for our auto-replenish service will automatically receive free shipping on all of their auto-replenishment orders.
  3. Cancel or pause anytime. You can cancel or make changes to your auto-replenish orders at any time when logged into your account.