Dear Dermalogica tribe,
We hope that you are all staying safe and well in your bubbles. You may know that we believe your skin care routine is essential to maintain your skin health. To us, your daily skin regime is just as important as brushing your teeth! We know that you feel the same and that’s why we are here to support you and will be shipping your essential skin care products while New Zealand is at alert level four.
Our priority is keeping our customers, team and community safe, so you can rest assured that we are following strict hygiene protocols in the delivery of your order.
Already shopped over the lockdown period? Not to worry! Your order will be being processed and packed based on the order in which they came in – so you should see it soon! All order placed from now on will be shipped on a first in, first out basis.
Please note: Our usual delivery timelines may be impacted due to keeping our team safe and courier delays.
We’d also really appreciate if you can support our network of Dermalogica stockists nationwide. If you do choose to purchase from our website please remember to select your local Dermalogica Skin Centre at our checkout as they will receive a commission on your order.
If you have any questions or just want to chat about your skin – our Professional Skin Therapists are on the live chat on our website everyday and would love to help you!
Take care and keep well,
The Dermalogica NZ team x
Shipping is free throughout New Zealand on all orders $150 or over. For orders under $150 a $6 flat rate shipping fee applies.
We aim to ship your order in 1-2 business days however please expect delays while we socially distance and increase hygiene practices in our warehouse. We appreciate your patience. Any orders placed on weekends or holidays will be shipped the next available business day. Tracking information will be sent via e-mail upon processing of goods.
do you ship internationally?
No, we do not offer international shipping.
when can I expect my order?
We pride ourselves on getting your product order to you as quickly as possible. Orders are processed and shipped with overnight delivery within 1-2 business days from when the order is placed, so in most cases you will receive your parcel within 1-3 business days after you have placed your order.
how will I know when my order ships?
Tracking information will be sent via e-mail upon shipment of goods.
To check the status of your order, log in to your account or click here.